Home / Exchanges and Returns

Want to make an exchange or return? Let's do this. 

IMPORTANT:

If you have received damaged goods, or encountered a manufacturing default, please contact us directly at sales@shopavyn.com so we may personally sort out the issue with you. For all other returns see below. 


REFUND POLICY:

We get it. Sometimes things don't work out. If you're unhappy with the product for any reason, you may initiate a return at any time within 30 DAYS of receipt. Bras must be unworn, undamaged, unwashed, free of any odors and stains, with tags intact, to be eligible for a refund. Pro-tip: It is best to try on the merchandise after a shower, prior to applying deodorants, lotions, or perfumes. Any product received that is not in its original condition will be returned back to you 'as is', without reimbursement. Let's work together to ensure that either you, or another mom, ends up with a new, clean, and unworn AVYN Bra. Win-win situation, right?

RETURN/EXCHANGE PROCESS:

1. To initiate the return or exchange process, send us an email at sales@shopavyn.com. 
Please include the following information:
-Your Name
-Order #
-Reason for Return (we value your feedback)
-Item to Exchange with size and color of choice. If you have questions about sizing, send us an email at sales@shopavyn.com and we can troubleshoot with you to find your best fit.

2. A return shipping label will be emailed to the address used when purchasing. Using the Shipping Label provided by our team, affix the label to the original packaging (yay for recycling) and send it off! Piece of cake. Mmmmm cake.

Did you know you can schedule a pickup with USPS? 

https://tools.usps.com/schedule-pickup-steps.htm

3. Upon receipt of the product we will begin processing your return/exchange within 1-2 business days. For exchanges, we will create a new order and send the replacement product to you as promptly as possible (we handle the shipping fees)! For Returns, a full refund minus the shipping fee will be issued to the initial payment method. In the event of a promotion, discount, or sale purchase, the purchased item will be refunded at the sale or discount price.