Shipping, Exchanges and Return Policy

SHIPPING POLICY:

All orders are processed and packaged for delivery within 2 days of receiving order confirmation. Customers can expect their order to arrive within one week of purchase. 

IMPORTANT: 
If you have received damaged goods, or encountered a manufacturing default, please contact us directly at sales@shopavyn.com so we may personally sort out the issue with you. For all other returns see below. Please note final sale items are not eligible for return. 

REFUND AND EXCHANGE POLICY: 
We get it. Sometimes things don't work out. If you're unhappy with the product for any reason, you may initiate a return at any time within 30 DAYS of receipt. All merchandise must be unworn, undamaged, unwashed, free of any odors and stains, with tags intact and original inner packaging, to be eligible for a refund. Pro-tip: It is best to try on the merchandise after a shower, prior to applying deodorants, lotions, or perfumes. Any product received that is not in its original condition will be donated to our local charity Rose Haven, unless requested to be returned back to you 'as is', without reimbursement. 

FOR U.S. CUSTOMERS:

EXCHANGES PROCESS: If you have received your order and the fit isn't quite right, drop us an email at sales@shopavyn.com and we will manage the exchange process for you. Exchanges are free and easy! 

RETURN PROCESS: 

1. To initiate the return process, send us an email at sales@shopavyn.com. We will send you a link to print a prepaid return label. Please include your name, order number, and reason for return. 

2. Using the prepaid Return Shipping Label provided by our team, affix the label to the original packaging (yay for recycling) and send it off! Pro-tip: did you know you can schedule a USPS pickup directly on their website. Click here to get started and select Ground Advantage as the type of package being mailed. 

3. Upon receipt of the product we will begin processing your return within 1-2 business days. The refund will be applied to the original payment method, minus shipping. 

a. In the event of a discount, promotion or sale purchase, the purchased item will be refunded at the sale or discount price. 
b. Final sale items are not eligible for a return. We know, we know, but we hope you’re so happy with a deeply discounted quality product that the thought of a return wouldn’t even cross your mind. 

 

FOR CANADIAN CUSTOMERS:

RETURN PROCESS: 

1. To initiate the return process, send us an email at sales@shopavyn.com. Please include your name, order number, and reason for return. 

2. Mail the product to:

AVYN

4611 SE Madison St. 

Portland, OR 97215 

3. Upon receipt of the product we will begin processing your return within 1-2 business days. The refund will be applied to the original payment method. 

a. In the event of a discount, promotion or sale purchase, the purchased item will be refunded at the sale or discount price. 
b. Final sale items are not eligible for a return. We know, we know, but we hope you’re so happy with a deeply discounted quality product that the thought of a return wouldn’t even cross your mind.